Diary of a Business Designer

Sharing strategy lessons learned over 40 years

Talking about business model design

Experience launching startups, ventures and products

Hear challenges of pivoting and transformations

 

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‘SERIES ONE: for startups and intrapreneurs’.

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Dina Goebel

Dina Goebel

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Blog

Disrupting healthcare – putting it in the hands of consumers

Disrupting healthcare – putting it in the hands of consumers

We have all read commentary on the need for disrupting healthcare, of the concept of consumer-centered care, and that AI and digital health are accelerating the revolution in health. Other articles discuss the health industry's apathy to change, and of a reluctance by...

The 30-second vision guide

The 30-second vision guide

The 30-second vision guide: Visions are goals, you need a goal before you have a strategy. These goals can be for any horizon – from long term lofty goals, to near term specific goals, you can have several spanning over different time lines. Keep it real – both within...

Are we under-estimating the term ‘customer’

Are we under-estimating the term ‘customer’

The term customer is the flavor of the decade - customer experience, customer service, voice of the customer, customer-led, customer-centric and so on. As a single word it implies to me, a singular perspective of a customer being a unit of one. I know we are aiming...

Resources

The customer retention funnel

The customer retention funnel

The customer retention funnel Proactive retention focuses on creating the right experience to build loyalty. Reactive retention focuses on the high-churn risk of highly desirable (LTV) customers.

Defining innovation horizons

Defining innovation horizons

Defining innovation horizons Using the three horizons and three boxes helps define the execution challenge ahead - improving, expanding, divesting or disrupting.

The Era of “Move Fast and Break Things” Is Over – HBR

The Era of “Move Fast and Break Things” Is Over – HBR

LINK HERE >> FROM HBR There is so much to like in this article: diversity, impact, growth, evolution, regulation ... and a favorite for me: The “move fast and break things” era is over. “Minimum viable products” must be replaced by “minimum virtuous products”.I...

Quotes

When you have a big vision

When you have a big vision

Big vision doesnt happen overnight Most people find work easier knowing what each day brings and with a clear plan, however it takes time to bring that daily work plan into existence. Business model innovation doesn't happen overnight folks ... especially when you...

Hungry people eat their own dog food

Hungry people eat their own dog food

This is for new entrepreneurs! When you are NOT getting BUY-IN from customers and your financial struggles are increasing, desperation begins to kick in. DONT over PUSH the optimism that your business is so good by 'eating your own dog food'. It's time to STOP and...

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